Pine Pillow Cover

Material: 100% Polyester 

Closure Type: Zipper

Dimensions: 50cm x 50cm

We accept refund requests for the following reasons:

• Items that arrive damaged or defective

• Incorrect items shipped

Due to the handcrafted nature of our products and our support of small-batch artisan production, we do not accept refunds or exchanges for change of mind, preference, or size issues.

Timeframe

To be eligible for a refund, you must contact us within 7 days of receiving your order.

How to Request a Refund

Please email us at [your email] with:

• Your full name and order number

• A clear photo of the item and the issue (e.g., damage, wrong item)

• A brief explanation of the problem

Once reviewed and approved, we will process your refund within 5–7 business days via your original payment method.

Shipping Costs

Shipping costs are non-refundable. If a return is approved, the cost of return shipping will be shouldered by the customer unless the item was incorrect or damaged.

We currently offer two convenient delivery options:

• Parcel Delivery (Standard Shipping)   - Nationwide shipping via trusted courier partners   - Delivery time: 3–7 business days from dispatch   - Tracking details will be provided once your order is shipped

• Pick-Up via Lalamove / Same-Day Courier   - Available for customers in Metro Manila   - Once your order is ready, we’ll notify you so you can book a pick-up through Lalamove, Grab Express, or your preferred courier   - Pick-up address and contact details will be provided in the confirmation message

Please note: Delivery fees for both options are shouldered by the customer unless otherwise stated in a promotion or custom order.